Privacy Policy

Last Revised: July 29, 2025

Friendrino operates this shop and website, including all information, content, features, tools, products, and services available from this site (the “Services”) to provide you, the customer, with a personalized shopping experience. Friendrino is built on Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal information when you visit or use the site, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Information Do We Collect or Process?

When we use the term “personal information,” we are referring to information that identifies, relates to, describes or can be associated with you or another individual. Personal information does not include information that is collected anonymously or has been anonymized such that identification or association with you is no longer possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact Information including name, postal address, billing address, shipping address, telephone number, and email address.
• Financial Information including credit, debit, and other payment card numbers, payment card information, financial account information, transaction details, method of payment, payment confirmation, and other payment details.
• Account Information including username, password, security questions, configurations and settings.
• Transactional Information including items you view, add to cart, add to a wishlist, or purchase, returns, exchanges, or cancellations, and your past transactions.
• Communications with Us including the information you provide when communicating with us, such as when you submit a support request.
• Device Information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information about you from the following sources:

• Directly from you For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services For example, from your device or when you use our products or services, or visit our website, and through the use of cookies and similar technologies.
• From our service providers For example, when we engage service providers to enable certain technologies, and when they collect or process your personal information on our behalf.
• From our partners and other third-parties

How Do We Use Your Personal Information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, Customizing, and Improving the Services. We use your personal information to provide the Services to you. This includes, for example, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, such as recommending products based on your purchases. This may also include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing and promotional communications by email, SMS message, or postal mail, and showing you ads for products or services online for the Services or other websites, including based on items you previously purchased or added to your cart, and other activities relating to the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone else.
• Communicating with You. We use your personal information to provide customer support and effective Services, respond to your requests in a timely manner, and maintain our business relationship with you.
• Legal Purposes. We use your personal information to comply with applicable law or respond to valid legal process, including from law enforcement or regulatory agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, and to investigate or enforce potential violations of our terms or policies.

How Do We Share Personal Information?

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, which includes vendors and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• We share personal information with business and marketing partners that perform marketing services for you and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services that may be based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have a right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activities across different merchants and websites.
• When you request or otherwise consent for us to share certain information with third parties, such as to deliver products to you, or when you use social media widgets or log-in integrations.
• We share personal information with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services to help us provide and improve the Services to you. Information you provide to the Services will be shared with Shopify as well as third parties who may be located in countries other than your country of residence to provide and improve the Services to you. To help protect, grow, and improve our business, we also use certain enhanced Shopify features that involve data and information from your interactions with our shop, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our shop, other merchants, and Shopify. In these instances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, please see Shopify’s Privacy Policy for Consumers . Depending on where you reside, you may be able to exercise certain rights related to your personal information here Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to their use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request for the information to be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as such terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Also, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

• Right to Access/Know. You may have a right to request access to the personal information that we hold about you.
• Right to Deletion. You may have a right to request that we delete the personal information that we hold about you.
• Right to Correction. You may have a right to request that we correct inaccurate personal information that we hold about you.
• Right to Data Portability. You may have a right to receive a copy of the personal information that we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Manage Communication Preferences. We may send you promotional emails. You can opt out of receiving those emails at any time by using the unsubscribe option within our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

You can exercise these rights where indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and your rights, including those regarding the data Shopify processes, please see https://privacy.shopify.com/en.

You will not be subject to discriminatory treatment for exercising these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us at the contact details provided below, or to lodge your complaint with the relevant data protection authority. For the European Economic Area, a list of data protection authorities can be found here here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

Where we transfer your personal information outside the European Economic Area or United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this site, update the “Last Revised” date accordingly, and make any other notification as required by applicable law.

Contact

If you have any questions about our data protection practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at , by email at info@project-f.eu, or by mail at Kleinsiedlung 5B, Altlandsberg, 15345, DE. For the purposes of applicable data protection laws, we are the data controller for your personal data.